flashing lights

[DoReMi1]

all and every (4) light that can flash is flashing. he asks for a reset by turn off the printer and turn on again. but it ain't working. 

[senan6806 · Accepted solution]

@DoReMi1

A warm welcome to HP Support Community!

Removing the ink cartridges and then power cycling the printer may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[pearland7529]

Flashing light on bottom right of printer is still flashing

[TEJ1602]

@pearland7529, Welcome to HP Support Community!

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!