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Message 1 of 6
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Solved!

forgot my printer's admin password for EWS

HP Recommended
Office Jet 3830 All-In-One Printer
Microsoft Windows 10 (64-bit)

Hello!

I have an OfficeJet 3830 All-In-One Printer. I am the admin, but I forgot the EWS password. How can I reset it?

Thank you for your assistance!

5 REPLIES 5
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Level 5
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Message 2 of 6
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HP Recommended

Hi,

 

Thank you for contacting HP.

I will send you a private message in your inbox to resolve the issue.

Please check your inbox.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee
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Message 3 of 6
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I have the same issue with my printer.

Model - HP Inktank wireless 415

OS - Android

Can  you help me with this please.

 

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HP Support Agent
HP Support Agent
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Message 4 of 6
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@OnePoky

 

Welcome to the HP support community.

 

Restore network settings to default settings to reset EWS password:

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

 

The default user name is admin, and password you can leave it blank.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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@Sandytechy20

 

Thanks for your help.

I already tried this for several times,but it doesn't work and keep asking my old password that I forgot.

 

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HP Support Agent
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@OnePoky

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several.

Cheers.

Sandytechy20
I am an HP Employee

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