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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- front panel of hp officejet 3015e always says Cancelling

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12-07-2024 11:47 AM
Hi @ToyCannon,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with your HP OfficeJet 3015e printer. It may be stuck in a "canceling" state due to a print job or a communication issue between your printer and computer. Here's a step-by-step guide to help resolve the problem:
1. Cancel Any Print Jobs:
- On Your Computer:
- Open the Control Panel > Devices and Printers.
- Find your HP OfficeJet 3015e printer, right-click it, and select See what's printing.
- If there are any print jobs listed, right-click on them and choose Cancel.
- On the Printer:
- If there's a job stuck in the queue, try pressing the Cancel or Stop button on the printer to clear the queue.
2. Power Cycle the Printer:
- Turn off your printer using the power button.
- Unplug the printer from the wall and wait for about 1 minute.
- Plug it back in and turn the printer on.
3. Restart the Print Spooler Service:
- Press Windows + R, type services.msc, and press Enter.
- In the Services window, scroll down and find Print Spooler.
- Right-click on Print Spooler and select Restart.
- Try printing again after this step.
4. Check for Stuck Print Jobs in the Printer:
- Sometimes, a stuck job on the printer's internal memory can cause this. Perform the following:
- Turn off the printer.
- Hold down the Cancel and Resume buttons (if available) while turning it back on, then release.
- This may clear any stuck jobs and reset the printer.
5. Reinstall Printer Drivers:
- Go to Control Panel > Devices and Printers.
- Right-click your printer and select Remove device.
- Go to the HP website and download the latest drivers for your HP OfficeJet 3015e.
- Reinstall the printer and try printing again.
6. Reset the Printer to Factory Settings:
If the issue persists, you can try performing a factory reset on the printer.
- Navigate to the printer's Settings menu (via the front panel).
- Look for an option to reset the printer to its factory default settings.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.