getting an error on HP Officejet pro 8610 bought in 2015 that says MISSING OR FAILED PRINTHEAD

[PTarrive]

Getting error  FAILED OR MISSING PRINTHEAD on HP Office Jet Pro 8610 All in one.  Have unplugged, cleaned heads of ink cartridges, removed and reinstalled printhead and am getting same error.  Can't seem to reach HP as all calls to them fail.

[Betty0610]

@PTarrive

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[PTarrive]

Thanks for your response; I got so frustrated trying to trouble shoot this problem that I gave up and bought a new printer.  Apparently I was caught in the "no phone service" day for HP this week.  Hopefully, the new printer will work.

[Betty0610 · Accepted solution]

@PTarrive

I understand. I'm sure the new Printer will work.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[Tess05]

I am getting this same error.  I have unplugged and let it sit….then went into setup, web services and clicked “check for updates” and it says it is up to date.  I have also taken the printer head out and put it back in… still getting the error 😕

[Echo_Lake]

@Tess05

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[nfenrahim]

I am having the same issue. Did anyone resolve this outside of buying a new printer. Can I just buy a new printhead? I want to make sure I get the right one though.

[CM151]

Was anyone able to help with this issue? I'm also getting the error message. I have followed all the instructions in this thread but it's still showing the error message. 

[CM151]

Please help. I'm having the same problem with my printer. I've checked for updates and am up to date, I've unplugged it and I've moved the printhead 6 times. It's still showing the error message. Thank you. 

[AOGDEN2]

Hello HP.  It's clear from searching through these posts that this issue is happening on many of these printers.

I have the same issue on my 8610.  Have bought a replacement print head and it has not resolved the issue.  Have tried virtual assistant, have tried facebook messenger, now trying this community.  Any support available from HP?