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‎02-10-2023 06:01 PM

HP Recommended

I have an ENVY 5000 series all in one printer 

Category:
1 REPLY 1

‎02-15-2023 09:11 AM

HP Recommended

Hi @Herb40,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Follow the steps from this document here and see how it goes. 

 

You may also refer to this document. 

Update the firmware to the latest one. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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