glossy photo won't print on Officejet Pro 9025

[scajjmb1015]

I have an HP OfficeJet Pro 9025 that I am trying to print 4"x6" glossy photos. I can print on plain paper 8-1/2"x11" any 4"x6" image. But when I put glossy photo paper in tray 2 and follow all instructions as I understand them, I only get four black splotchy lines across the back of my portrait photo. What may I be doing incorrectly? Any help appreciated.

[Johnharper241]

The HP OfficeJet Pro 9025e is very fast at printing out the first page of a black-only text document, and subsequent pages get a little faster after that. The printing speeds for color documents and photos are also very good.

[Dragon-Fur]

@scajjmb1015 

Welcome to the HP Community Forum.

I have this model  -- nice printer -- real fussy about being kept clean.

Reference:  Black Ink Not Printing, Other Print Quality Issues

Next,

Add / Review the following in your checkpoints:

• Specifications for paper size, type, AND weight
• Load Paper for small paper, Tray 2
• Printer "Tray and Paper" - what the printer thinks about your paper selection(s)
• Printer Software - If not done, install the Full Feature Software / full driver printer software
• Printer Properties --Important >>  Make sure the "Driver" in Printer Properties > Advanced is set to / selected as the HP driver (and not the Microsoft driver)
• In the software / application you are using, make sure the paper size and type selected in the job configuration actually matches the paper you are using.  For example, 4x6 inch Index paper is not same size selection as is 4x6 inch and paper type Photo paper.

Details / Examples

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Printer - Specifications

Review the Product Specifications for the HP OfficeJet Pro 9025 All-in-One Printer (1MR66A) to make sure that -- along with the size and type -- your paper weight is supported.

Reference - Section Paper Handling

Media types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)

Next,

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Printer - Load Paper

Re-Load the paper according to the instructions in the User Guide  -- Starting on Page 33

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Printer - Tray and Paper

Check the Printer Control Panel for a message to change / modify the paper size and type loaded in Tray 2

OR

Use the Embedded Web Server (EWS) to adjust Paper Size & Type - Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

OfficeJet Pro 9025 - Printer Display Panel - Change Paper size / type

Tap the printer display panel (wake up)

Settings Wheel

Slide row of icons to view choices >>> Select Paper Tray icon (two tiny stacked tray icons)

Select / Tap on a Tray (or, if only one Tray, open that entry)

When the information opens, tap on the > "right arrow"

Change the paper setting

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

=================================

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.I

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 9020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

Next,

Optional -- Supported for your printer

Next – HP Universal Scan Software - Model Dependent –

•  HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software.  HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.
• Note:  HPUS can be installed as standalone or installed after the full feature printer software.
• After the software is installed, Restart the computer and sign in
• HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

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Installed full driver printer software adds at least two shortcuts to the Desktop:

• Printer Assistant
• HP Scan

Example - Windows - HP Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_10

=========================

Printer - Printer Properties -

Make sure the printer and the full driver are selected in Printer Properties.

What?  Microsoft print drivers do not support all the features available in the full driver.

Example - Windows - Printer Properties - Driver Selection

9025_Printer_Properties_Advanced_Driver_List_10

=========================

Printer - Software / Application

Check that the paper size and type selected are an actual match to the paper size and type you are using.

What?  For example,  4x6 inch Photo Paper is not the same as size "Index Card 4x6 inch paper

Example - HP Smart - Windows - Simple Photo Print - 4x6 inch - Borderless

HP_Smart_Win_Print_Photo_4x6_All_2

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9025 All-in-One Printer 

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