green light is on in back but printer wont turn on. i have tried all the restart steps listed.

[Rusty108]

I have a HP Office Jet 3830. Green light is on in the back but it wont turn on. I have tried all the restart procedures listed on other conversations, some conversations say the tech will send further options via private message. Any help would be appreciated. 

[Jerry_57]

Hi @Rusty108,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet 3830 printer's green light is on, but it won't power on. Here are a few troubleshooting steps you can follow:
 

Check Power Source:
 

• Ensure that the power cord is securely connected to both the printer and a working power outlet.
• Try plugging the printer into a different outlet to rule out any power source issues.

Perform a Hard Reset:
 

• Disconnect the printer from the power source.
• Unplug the power cord from the printer while it is on.
• Wait for at least 60 seconds.
• Reconnect the power cord to the printer and plug it back into the power outlet.
• Attempt to power on the printer.

Inspect Power Cord and Adapter:
 

• Make sure the power cord and adapter are not damaged.
• If you have another compatible power cord or adapter, you can try using it to see if the issue persists.

Check Internal Components:
 

• Open the printer and check for any loose, visibly damaged, or obstructed components that might prevent the printer from turning on.
  
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support