have the HP deskjet 3700 all in one. I can’t seem to connect wireless to my iPad or my iPhone. It s

[Frances75]

have the HP deskjet 3700 all in one. I can’t seem to connect wireless to my iPad or my iPhone. It says I don’t have an internet connection, but I do have the internet. My router is working fine. In fact,I don’t know how I did it”, but it was set up unail someone unplugged the printer Then when plugged back in it was offline. I don’t understand the instructions to get it back. I feel I’m doing it correctly, but it always says”no internet connection”. Help.  I’ve checked and double checked everything!!!

[Roopa-S]

@Frances75

Welcome to the HP Forums!
I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I understand that you are unable to connect your printer to your home network and print from your iPad and iPhone.

I'm certain that with these steps I'm about to initiate, we're going to have a proper and permanent resolution in place in no time at all, Frances. Trust me, you're in very good & able hands.

To connect your printer to your home network, please follow these steps:
1.) Remove HP Smart App from your mobile device.

2.) Reset network to default settings: 
Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
The printer is in setup mode for 2 hours.  

3.) Download and install HP Smart App on your mobile device.

4.) Open HP Smart App and follow the onscreen instructions on the screen to connect the printer to a wireless network.

For more information, please watch this video: https://hp.care/2lKM2DD

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

[Redlady117]

thanks this worked!