how do i GET RID OF HP REWARDS WINDOW as it is interrupting my printing

[rosibud]

My HP ENVY 5532 has for a time suddenly displays the "HP REWARDS" WINDOW which is driving me mad - as every time it pops up it stops what is printing!  I have asked this question so many times that I am getting that I will chuck it out and buy something better. HELP PLEASE!

[praveenbv]

Hi@, Welcome to the HP Support Community!

I understand that notebook has an issue with the Pop-up  as HP rewards,

I see you are looking to disable the popup to claim the prize for installing genuine HP Cartridges, is that correct? I will glad to help. 
Request you to help me with the printer model and the operating system installed on the computer. 

If you are using a MAC computer, recommend you try the steps suggested in this HP Community post. 
For a Windows computer running on Win 7 or 8, try the steps below. 

Open devices and printers using the control panel. 
Right-click on your printer listed in devices and printers.
Select printer properties. 
Select the ports tab.
Uncheck the option on the bottom that says 'Enable bidirectional support' and click on the OK button

Keep me posted. Happy to help!

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