how do i remove my the printer queue on my 3831 printer

[penfold2]

How do i delete the print queue on my office jet 3831

[penfold2 · Accepted solution]

make hp, model office jet 3831. can't get rid of it's faulty (not connected to the internet) but stored print queue.

[TEJ1602]

@penfold2, Welcome to HP Support Community!

I recommend you delete the driver at the root level, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

13) Restart your computer.

Keep me posted for further assistance.

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