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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- how do i unlock the system administrator hp officejet 7610

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06-08-2020 09:34 PM
After move my officejet 7610 from 1st floor to ground floor my wide-format printer has a number of admin-locked options I didn't set. It's my printer and network options are now admin-disabled. Can't connect wirelessly as that is now disabled.
i tried to hard reset didn't work.
Solved! Go to Solution.
Accepted Solutions
06-12-2020 08:21 AM
@Rusdi21, Welcome to HP Support Community!
The only option left is to perform a full reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
06-12-2020 08:21 AM
@Rusdi21, Welcome to HP Support Community!
The only option left is to perform a full reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee