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officejet pro 8025

I ordered my boss this printer, but it came without the setup cartridges, and he is getting the error message: on the display screen: “Use SETUP cartridges that came with your printer.” Can you please help me on how to bypass this message and let him use normal 910 ink cartridges? Thank you! 

5 REPLIES 5
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Hi @helpwith8025

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Hi.  Can you please email me the instructions as well?

 

Thank you.

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I need these instructions as well please

HP Recommended

Hi @CSIEnterprises,

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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I have this problem too

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