how to cancel print job stuck in print queue

[LynneP11]

print job stuck in queue, how to cancel

[Dragon-Fur]

@LynneP11 

Welcome to the HP English Community --

If you cannot cancel the job, the general fix is to clear and rebuild the Print queue.

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Print Queue - Find and Manage Print Jobs

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list

Open Print Queue

Open Menu ( … ) top right of list > Select Pause All / Resume All / Cancel All

OR

If more than one job in the list > Right-Click on the file/job name > Pause / Restart / Cancel

OR

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list

Scroll down

Select More devices and printers settings

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Note:  Exact wording varies

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HP Document

HP Printers - Print jobs stuck in print queue

Replacement for Print and Scan Doctor

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)

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Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRINTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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