Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-02-2019 10:25 AM

HP Recommended
Product: HP Envy Photo 7855
Operating System: macOS 10.14 Mojave

I have an HP Envy Photo 7855 - when I go to the printers web page the majority of features are password protected - I never set a user id or password when setting up printer - how do I find the admin user id and password

2 people had the same question
1 REPLY 1

‎04-03-2019 08:00 AM - edited ‎04-03-2019 08:00 AM

HP Recommended

Hi @mw5375a

 

Welcome to the HP Community.

 

I have sent you a Private Message with the steps to perform a semi-full reset on the printer.

 

Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.