hp 4630 all in one printer will not power on

[BuzzSpeedo]

What was the solution? 

Thank you

[atharva_gp]

@BuzzSpeedo,

Thanks for reaching out to the HP Support community!

Let's try these steps:

1. Make sure this printer is plugged into a direct wall, not a surge protector.
2. Make sure the wall outlet works. Try connecting a different device and check if the wall outlet works with the other device.
3. Disconnect the power cord from the rear of the printer. (Disconnect other cables if connected)
4. Unplug the power cord from the wall outlet. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet and the rear of the printer.
6. Try to Power on the printer.
7. Try connecting the printer to a different wall outlet and check if it works.

Let me know if this helps. 

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[BuzzSpeedo]

Unfortunately there is no solution because I don't think HP wants the average customer is to be able to open up the printer to test or replace the motherboard. If they did they would provide a  technicians service manual to get down to the motherboard. Nearly impossible to get there without ungluing or breaking something. I'm at a loss on what else to do. Thank you for your response.

Buzz

[Betty0610]

@BuzzSpeedo

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

Thanks!

Have a great day!