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‎11-04-2019 09:14 AM

HP Recommended
Product: hp officejet 4635 all in one
Operating System: Microsoft Windows 10 (64-bit)

Just got some some new cartridges from costco and when I try to install them, I get a "The following Ink Cartridge(s) must be replaced: " error. I put the old ones in and no problem.

 

I tried hp virtual chat and I went through the steps to verify I had the most recent firmware and the other documents.

 

Not sure what to do next.  Is anyone else having this problem?

1 REPLY 1

‎11-06-2019 12:29 PM

HP Recommended

@mattmerc

 

Welcome to the HP Support Community.

 

It's a case of defective new ink cartridges. I recommend you to either exchange these at the store or contact the HP Support Team regarding the replacement.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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