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‎10-19-2024 11:13 AM - last edited on ‎10-19-2024 03:18 PM by Retired

HP Recommended

hp 5530 error code c4eba341 with carriage jam

Category:
1 REPLY 1

‎10-21-2024 03:49 PM

HP Recommended

Hi @Ziek12 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code C4EBA341 on your HP 5530 printer, along with the message about a carriage jam, typically indicates an obstruction or an issue with the print carriage. Here are some steps you can take to troubleshoot and resolve this issue:

1. Check for Obstructions

  • Turn off the printer and unplug it from the power source.
  • Open the printer cover and inspect the carriage path for any foreign objects (like paper clips, bits of paper, etc.) that might be blocking the movement of the print head.
  • Make sure there are no obstructions in the paper path as well.

2. Manually Move the Print Carriage

  • With the printer powered off, try to gently move the print carriage back and forth to see if it is stuck.
    • If it’s difficult to move, there may be something obstructing its movement.

3. Inspect the Ink Cartridges

  • Remove the ink cartridges and check for any packaging materials or protective tape that might not have been removed.
  • Reinsert the cartridges firmly to ensure they are seated correctly.

4. Reset the Printer

  • Perform a hard reset:
    1. Turn off the printer and unplug it from the power outlet.
    2. Wait for at least 60 seconds.
    3. Plug the printer back in and turn it on.

5. Check for Paper Jams

  • Check all areas of the printer for any paper jams.
    • Remove any jammed paper, and ensure there are no small scraps of paper left behind.

6. Clean the Carriage Path

  • Dust or debris in the carriage path can cause issues. Use a soft, lint-free cloth to clean the area around the print head and carriage path gently.

7. Update Printer Firmware

  • Ensure that your printer has the latest firmware installed. Check for updates via the HP Smart app or on the HP support website.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
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