hp 57750dw printer functionality is disabled please contact hp error code 0xc6fd0713

[JMathews]

hp 57750dw printer functionality is disabled please contact hp error code 0xc6fd0713

[Raj_05 · Accepted solution]

Hi @JMathews,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0xc6fd0713 on an HP printer typically indicates a hardware or firmware issue. Here are some general steps you can try to resolve the problem.

• Restart the Printer: Turn off the printer, unplug it from the power source, and wait for about 60 seconds. Then, plug it back in and turn it on. This simple step can sometimes resolve temporary issues.
• Update Firmware: Check if there is a firmware update available for your HP printer. You can visit the official HP website, go to the support section, and search for your printer model. If there is an updated firmware version, follow the instructions to install it.
• Reset the Printer: Try performing a reset on the printer. The steps for resetting can vary depending on the model. Consult your printer's manual or HP's official website for specific instructions on how to reset your printer to its default settings.
• Check for Paper Jams: Make sure there are no paper jams or other obstructions in the printer. Sometimes, a paper jam can cause the printer to display error messages and disable functionality.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Repairatrooper]

1. Turn the printer off.
2. Clear the paper jam and check the printer for other sheets in the paper path.
   For troubleshooting steps, go to: HP PageWide 300, 400, 500 series - Resolve paper jams,"Print Zone" jams, and "0x61000013" error
   If no paper is found inside the printer continue to the next step.
3. Turn the printer on. If the paper jam is detected and cannot be removed, **bleep**.
4. Power Drain unit:
   1. Turn the printer off.
   2. Disconnect the power cord from the back of the printer, then wait 10 seconds.
   3. Reconnect the power cord, and then turn ON the printer.
   4. Repeat these steps up to three (3) times if error does not clear
5. Perform a power drain without the print cartridges:
   1. Turn the printer off and remove the cartridges.
   2. Turn the printer ON, then insert cartridges once the display prompts to insert cartridges.
   3. Wait for Ready status and perform a test print
6. Next, please check what the room temperature is and if the printer has been stored below 5 deg C / 41 deg F.
   If printer has been stored below 5 deg C / 41 deg F, bring the printer to an environment greater than 15 deg C / 59 deg F and let it acclimate for 24 hours.
   Turn the printer ON after 24 hours and see if error still occurs.
7. If above instructions do not resolve the issue, please contact HP Customer Support.