• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-26-2023 12:58 AM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer
Operating System: Microsoft Windows 11

Just replaced the black ink in HP 7955e and now "Validating - Please wait" continues to be displayed.  if have removed new cartridge and put old cartridge back in and still "Validating - Please wait" is displayed.  Disconnected power cord and USB, shut down pc and let sit for 3 minutes.  I also held the power button down for a few seconds while it was off.  Powered printer back up with USB and left PC off.  Printer continues to display "Validating - Please wait".  We tried it again with brand new HP cartridge and still got "Validating - Please wait".  Do you have any more suggestions?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.