hp 8138e will not print using wifi

[shockacon]

I CANNOT GET THE HP8138E TO PRINT, I KEEP GETTING PRINTER ERROR. I RESET WIFI ON PRINTER AND RESLECTED PRINTER ON PC. NO HELP!!

[zoey7886]

@shockacon, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP 8138e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds frustrating, but don't worry! Here are some steps to troubleshoot your HP 8138E printer error:

1. Restart Everything – Turn off the printer, PC, and router. Wait for a minute, then turn them back on.
2. Check for Paper Jams – Open the printer and check if any paper is stuck.
3. Verify Connection – Ensure the printer is connected to the correct Wi-Fi network and that your PC recognizes it.
4. Run HP Print and Scan Doctor – Download and run HP’s troubleshooting tool HP Print and Scan Doctor to detect and fix issues.
5. Update Drivers – Go to HP website and update your printer drivers.
6. Set as Default Printer – On your PC, go to Settings > Devices > Printers & Scanners, select your HP printer, and set it as default.
7. Check Printer Queue – Go to Control Panel > Devices and Printers, right-click your printer, select See what’s printing, and clear any stuck jobs.
8. Try a Different Connection – If using Wi-Fi, try connecting via USB.

If the issue persists, let me know if there’s an error code displayed! 🚀  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,