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‎10-19-2018 06:37 AM

HP Recommended
Product: 8720
Operating System: macOS 10.14 Mojave

8720 keeps jamming will not print even 1 sheet

8 people had the same question
1 REPLY 1

‎10-21-2018 09:10 AM

HP Recommended

@jkirby145

 

Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.

Most of the paper jam issue's can be resolved by power resetting the printer and cleaning the paper feed rollers. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the paper feed rollers, refer to step 4 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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