hp 9010 error state every time i send a document to print

[odedm1]

Hi,

i have connected the printer via USB on windows  10 64 bit 

i have 2 computers and the action is the same 

each time i send a document for print i get an error and the printer or prints part of the page and gets stuck or the whole thing or also nothing at all 
i tried restartng the printer the pc's 
nothing workes 
tried taking out of the electricity 

did everything or almost as it still doesnt 

hope someone can help 

thank you

[Betty0610]

@odedm1

Welcome to the HP Support Community.

Let's reset the Printer:

To restore the printer to the original factory defaults 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Printer Maintenance . 3. Touch Restore. 4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored. 5. Touch Continue.

Let me know if this helps.

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Thanks!

Have a great day!