hp Envy 6220 error code OXC4EB8024

[Annaik]

Hello, after a paper jump, my  printer has an error code OXC4EB8024 

I tried shutting power re inserting cartridges etc but didn't work - error code still there.

i'd like to try to download and install the latest printer firmware from my printer, where can I find it ?

Regard

[Jerry_57]

Hi @Annaik,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error code OXC4EB8024 on your HP Envy 6220 could be related to a hardware issue, generally occurring after events like a paper jam. Here’s how you can attempt to resolve this error and update your printer firmware.

Steps to Fix Error Code OXC4EB8024:
 

Restart the Printer:
 

• Turn off the printer and disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord to the wall outlet and the printer.
• Turn on the printer.

Check for Firmware Update:
 

• Go to the HP Customer Support - Software and Driver Downloads page.
• Enter your printer model (HP Envy 6220) and select it from the list.
• Choose your operating system if necessary.
• Look for any available firmware updates in the list of drivers. If available, download and follow the instructions to install the firmware update.

Reinsert the Cartridges:
 

• Open the cartridge access door and wait for the carriage to become idle and silent.
• Remove the cartridges and check for any obstructions in the carriage path.
• Reinsert the cartridges into the carriage securely.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support