hp Officejet 7510 printhead problem error code C19A0003

[gillesp1]

Hello,

I can't find a solution to solve this issue of error code C19A0003 "there is a problem with the printhead" which keeps poping in on the printer screen, preventing me from printing, launching a printhead clean, or any other printer operation.

The cartridges are all new and full (all hp ones).

What does this precise error code means ?

Is there any method for manually cleaning the printhead ? Would that solve the issue ?

Thanks to any hp support member for helping me on this issue

[KrazyToad]

@gillesp1

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

Unfortunately you will not be able to clean the Printhead manually

You can refer to this Link: https://support.hp.com/in-en/product/hp-officejet-7510-wide-format-all-in-one-printer-series/7127198...

I suggest you perform a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Then update the Firmware from this Link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-7510-wide-format-all-in-one-printer-se... if you have a Windows PC

Keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[gillesp1]

Hello KrazyToad, thank you for wating to help, but I have already gone through the 1-8 steps you mention below, and the error keeps showing up. I have a Linux PC (ubuntu) and the hp software I am using is up to date (HPLIP-3.18.7 version was installed on 09-09-2018)

How can I update the firmware under Linux ?

[KrazyToad]

@gillesp1

Unfortunately we do not have the Firmware update for Linux.

If the issue persists, Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[gillesp1]

Thank you for telling me in the private message to contact hp support team for 20 euros to know if the printer can be repaired or not. I was asking more for a do-it-yourself-fast-and-well solution like the ones shown in youtube where you gently pull off some printhead cables and clean the printhead. I bought this office printer 3 years ago hoping not to have any unfixable issue poping up just after the warranty expiring period...

So let's take the screwdriver 😉

[KrazyToad]

@gillesp1

Unfortunately the Printhead is not a customer replaceable part and that is why it is not recommended to remove the printhead

But I understand your concerns since the Printer is Out Of Warranty. Please check your private message icon on the upper right corner of your HP Forums profile.

Thank you 

[gillesp1 · Accepted solution]

Hello

Here is what solved this issue of error code 0xC19A0003:

I let the printer unplugged for a whole week, ink cartridges removed. Maybe some ink, which had fallen on the printhead dried in the meanwhile.

Then, I put back the cartridges and restarted the printer. It performed a full reinitialization process (calibration, etc) and was ready to print again.

All the best to those who can benefit from this solution!

I also discovered the "support menu", which contains some reset functions (useful in case the printer does not reinitialize itself after a week), accessible just by pressing the back function 4 times when the screen shows the three functions "Copy-Fax-Scan"

[JDEH]

I have the same problem with my HP 7510 and have got absolutely nowhere with the HP support

The printer is just 2 years old and  was working fine until two days ago and now wont do anything

Just comes up "there is a problem with the printhead" if you try and print or copy

Very frustrating especially as it wont even run the auto head clean on the toolbox menu and you cant readily remove the head to clean manually

Sorry I cant help but just to let you know you are not alone..

[SREZ]

exactly the same for me.  And there is no support. I'll try to switch it of for one week.... thank yoi.

[Cheron-Z]

@SREZ

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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