hp envy 5020 error OXB865A646

[Hayley84]

How do I solve the error on my hp envy 5020 error =  OXB865A646 

[Raj_05]

Hi @Hayley84,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code "OXB865A646" you mentioned seems to be associated with an issue on HP printers. However, it is important to note that error codes can vary depending on the specific model and firmware version of the printer. Therefore, I could not find specific information about error code "OXB865A646" for the HP Envy 5020 printer.

Nevertheless, I can provide you with some general troubleshooting steps that you can try to resolve common printer issues.

• Restart your printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Turn on the printer and check if the error persists.
• Check for paper jams: Open the printer's access panels and check for any paper jams. If you find any, carefully remove the jammed paper and ensure that no small pieces are left behind.
• Update printer firmware: Visit the official HP support website and search for the HP Envy 5020 printer model. Look for any available firmware updates and follow the instructions provided to update the printer's firmware.
• Check ink cartridges: Ensure that the ink cartridges are properly installed and have enough ink. If necessary, replace or reseat the ink cartridges.
• Reset the printer: Look for a reset button or option in the printer's settings menu. Performing a reset can often help resolve various issues.
• Clear print queue: If you have any pending print jobs in the print queue, try clearing them. Open the print queue on your computer, cancel all print jobs, and then try printing a test page.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support