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‎09-16-2023 03:50 PM

HP Recommended

HP 6000e Envy was inactive for several months. Printer displays E0 even after replacing both cartridges. Tried powering off several times, E0 persists. Printer seems to be printing okay. How can error code be cleared? 

3 REPLIES 3

‎09-19-2023 11:18 AM

HP Recommended

Hi @Harry3517,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-19-2023 11:56 AM

HP Recommended

Error code 0 finally cleared.  I replaced both cartridges that had plenty of ink. Do HP ink cartridges dry up when the printer is inactive for several months? I had the same issue hapoen at our other home where the printer would not print properly after several months of inactivity. Again, had to replace cartridges. 

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‎09-20-2023 07:37 AM - edited ‎09-20-2023 07:38 AM

HP Recommended

Hi @Harry3517,

 

Happy to hear that the issue has been resolved and I am sorry that the ink cartridges have dried out again.

Kindly refer to this link for future reference on how to keep the ink cartridges safe from drying.

 

I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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