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‎09-04-2021 04:54 AM

HP Recommended
Product: HP Envy 6020e
Operating System: Microsoft Windows 10 (64-bit)

hp envy 6020e with e3 error and flashing light. There is no carriage jam or obstructions but E3 error persists. Any suggestions please?

Category:
10 people had the same question
1 REPLY 1

‎09-09-2021 06:05 AM

HP Recommended

@eajjw99, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the printer due to this error. An E3 error indicates a carriage jam.

Clear the carriage path of any jammed paper, or reset the printer if the carriage has no jammed paper. For detailed troubleshooting, go to 'Carriage Jam' or 'E3' Error Displays.

Also, check for any paper jams inside the printer - E4 (Paper Jam) Error

 

If the error persists, I'm afraid this could be a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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