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‎05-06-2017 08:50 AM

HP Recommended
Product: hp envy 7640
Operating System: Mac OS X 10.6 Snow Leopard

constantly getting error message "media tray empty" when printing on HP Envy 7640 despite papaer tray being full. have tried removing papaer and turning printer on and off to no avail

 

also when this error messgae isnt shown, whewn trying to print wirelessly from Mac printer just emits a sinle "ding" but nothing prints

 

hugely frustrating so any help appreciated

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2017 11:40 PM

HP Recommended
Managed to resolve issue by reinstalling printer driver so all sorted now but thanks for the reply

View solution in original post

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2 REPLIES 2

‎05-07-2017 04:25 PM - last edited on ‎04-02-2024 08:35 AM by Retired

HP Recommended

Hello, @jl63 – Hope you are well 🙂

 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

 

I see that you are having trouble with your Envy 7640 printer. Going through your post, it looks like the paper is not loaded in the photo tray of your printer. The Envy 7640 has both regular paper tray as well as a photo tray. Try leading the paper to the photo tray and see if that helps.

 

Go to https://www.youtube.com/watch?v=e8rUrroguWM for detailed instructions on loading the photo paper and for changing the settings.

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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‎05-07-2017 11:40 PM

HP Recommended
Managed to resolve issue by reinstalling printer driver so all sorted now but thanks for the reply
Was this reply helpful? Yes No
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