hp envy cannot connect to server

[Awood26161]

I have an HP ENVY 4512 all in one printer.  For quite some time it has been unable to connect to the server to update the ink status for the connected ink program.  Finally, after much research I found that there was some kind of server update performed in September 2016 and any printer built before that will no longer work and there is no update to make them work.  Is this true????  I bought this printer in April 2016 specifically because of the connected ink program. 5 months later it's no longer able to work with the system and I have to buy a new one to make it work?  This is the most ridiculous thing I've ever heard of and if it's true I can guarantee I will never purchase another HP product again in my lifetime.

[Raj1788]

Hi @Awood26161

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand 

Don't worry as I'll be glad to help you and provide a solution: 

Make sure your wired (Ethernet) or wireless network is working correctly and the printer is connected.

1. Make sure the printer is not connected to a USB cable.

2. If you are using a wireless router, check your router’s documentation or support website to make sure it meets the following requirements:

   • Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID. If the printer supports 5.0 GHz, connect it to the 5.0 GHz band SSID.

   • Bonjour support (Mac only): HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.

3. Make sure your printer is not connected to a guest or host network, such as those networks found in schools, hotels, or home networks that allow guest logins. For more information see Can't Print on a Guest or Host Network.

4. Confirm the printer is connected to the network.

   • Wireless network connection: On the printer, open the Wireless Network or Settings menu to verify the wireless feature is turned on, and then make sure the Wireless icon  light is solid and blue.

     If the wireless light is blue and blinks, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move the printer away from devices that emit radio signals such as microwaves and cordless phones. Reconnect the printer to your network, and then make sure the wireless light is blue and solid. If your printer frequently drops the wireless connection, go to Printer Does Not Maintain Wireless Connection for detailed troubleshooting steps.

   • Wired (Ethernet) network connection: Check that the cable is connected to the printer Ethernet port  and to an available port on the router. The green link light should be steady, and the orange activity light should blink when the cable is connected.

5. On your computer, click the network icon  or  in the menu bar to view the network name and status of the connection.

   • If the selected network is not yours (for instance, if you connected to a neighbor's or a guest network), you must reconnect to your own network before turning on Web Services.

   • If the network signal strength is weak, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move the printer away from devices that emit radio signals such as microwaves and cordless phones.

   • If the network status is not connected, confirm your network is working correctly, and then check the status again. Make sure a check mark or connected status displays next to the network name.

6. Try to turn on Web Services.

If the issue persists, click here for more troubleshooting steps.

Do get back to me as I have a few more tricks up my sleeve.

That said If I have helped you resolve the issue.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution'

Have a great day Ahead!