hp envy says paper tray is open and it is not

[ray1tree]

Says paper tray is open when it is not. will not print

[sandytechy20]

@ray1tree

Welcome to HP support community.

Make sure that the input tray is completely closed

1. Grasp the handle on the input tray, and then pull the tray toward you to open it.

   Figure : Pull out the input tray

   

2. Close the input tray by pushing it into the printer until it locks into place.

   Figure : Push in the input tray

   

   NOTE: 

   The tray clicks into place when it is completely closed, and the printer makes noise.

3. Check the control panel for the Have You Changed the Paper? message. If you see it and do not touch an option, the message fades after several seconds, and the printer returns to the Home screen.

Reload the paper in the input tray

1. Grasp the handle on the input tray, and then pull the tray toward you to open it.

   Figure : Pull to open the paper tray

   

2. With the paper tray pulled out, push in the photo tray as far as possible.

   Figure : Push in the photo tray

   

3. Remove any paper that is loaded into the input tray, and then slide out the paper width guides as far as possible.

   Figure : Slide out the paper width guides

   

4. With both hands, hold the stack of paper that you removed from the input tray, or a new stack of paper that you want to load, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.

   NOTE: 

   Load only one type of paper at a time. Do not mix different types, weights, or sizes of paper.

5. Insert the stack of paper into the input tray.

6. Push the stack of paper toward the rear of the input tray until the paper stops, and then gently slide in the paper width guides until they lightly rest against the edges of the paper.

   Figure : Slide the paper back and the paper width guides in

   

   NOTE: 

   Make sure that the stack of paper is not higher than the top edges of the paper width guides.

7. Close the input tray by pushing it into the printer until it locks into place.

   Figure : Push in the paper tray

   

You can refer this HP document for more assistance:- Click here

(Note: Though the title of the document shows different printer model, these steps should fix the issue)

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.