hp laser jet M140we wont connect to Wi-Fi or print with a printer cord only test pages

[Sanda23663]

My HP laser jet computer won't connect to Wi-Fi so we bought a cord. The printer will print test page but nothing else. HELP! I'm about ready to return it to Best Buy.

[Dragon-Fur]

@Sanda23663 

Welcome to the HP English Community --

You likely know the following - consider it review and information for those reading:

1)  When the two printers in this set were introduced for sale at the HP Store, there were to models - plain "w" and "we".

and

2)  The HP LaserJet MFP M140we Printer   Printer model was sold already subscribed to HP+ service .

Open

User Guide 

Page 7

Excerpted

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup,
you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

Have an HP account

Create or sign into an HP account to manage your printer.

==================================================

OK - So printer won't stay connected...

The good news is that HP+ comes with benefits as well as the requirements.

Can't get printer connected?

Do this:

Contact HP+ Support -- if needful, wait for regular work days / hours.

What if?

If needful, and nothing else works, you can -- during work days / hours -- contact Instant Ink Support.

True - two different services -- each service knows about the other one.

Reminder

Unless you want to do so, you do NOT, not have to subscribe to Instant Ink.

You must use HP genuine ink cartridges - the ink does NOT have to be tied to a subscription to Instant Ink

============

What about HP+

Printer and HP+ service

 Contact HP+ Support

If needful, change your Country / Region

Note that HP+ assistance is only available for registered HP+ printers.

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+ here:

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Contact HP+ Support or HP Instant Ink Support and ask for help

Reminder

Regardless of what it sounds or looks like,

Instant Ink is an Optional service.

You can use the printer - and even sign up for HP+  -- without an Instant Ink service contract.

---------------------------------------------------------------------------

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP LaserJet MFP M140we Printer  

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