hp laserjet enterprise m611 error 33.04.13

[Innovation_zm]

hp laserjet enterprise m611 error 33.04.13 TPM lockout 

[Raj_05]

Hi @Innovation_zm,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 33.04.13 on your HP LaserJet Enterprise M611 indicates a TPM (Trusted Platform Module) lockout issue. This typically occurs when there's a problem with the TPM security module, which is used for encryption and other security functions. Here's how you might resolve it.

Power Cycle the Printer:

• Turn off the printer.
• Unplug the power cord from the printer and wait for a few minutes.
• Plug the power cord back in and turn on the printer.

Reset the TPM:

• Access the printer's control panel.
• Navigate to Setup or Security settings.
• Look for an option related to TPM or Security Module and select Reset TPM if available.

Firmware Update:

• Check if there's a firmware update available for your printer model on the HP support website.
• Download and install the latest firmware, as updates can fix known issues and improve functionality.

Factory Reset:

• Perform a factory reset on the printer, which can often clear persistent errors. Be aware that this will erase all custom settings.
• Access the factory reset option via the control panel or web interface.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support