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‎09-01-2023 10:54 AM

HP Recommended
Product: hp laserjet pro m404dn
Operating System: Microsoft Windows 10 (64-bit)
Operating System: Microsoft Windows 10 (64-Bit)

I have a Laserjet Pro M404dn when you turn it on you get a 0XDD000F08 ERROR_CODE SX KERNEL_EXEC error on the screen and no buttons work. If you reboot with a Network or USB cable installed you get a display error of  "A problem has offered with a critical system file. A printer update will be installed to fix this problem."  Except it never does.
If I attach the printer to the computer with a usb cable the computer never sees the printer to force a bios update. I would like to download the most current bios files and install via a usb port on the printer but I can't seem to fine where I can find the proper bios file to download to the USB.  Just the regular .exe file which doesn't work.

Category:
1 REPLY 1

‎09-01-2023 11:03 AM

HP Recommended

to install from USB you need to extract the .FUL2 file from the .exe file by opening the .exe file with an archive program like 7ZIP

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