• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-08-2023 03:23 PM

HP Recommended
Operating System: macOS 10.12 Sierra

I am unable to print.  I get the following notice "The printhead appears to be missing, not detected, or incorrectly installed" whenever the copy function is pressed.  I have removed the printhead and cleaned the contact points.  I have disconnected the power cord from printer and wall socket.  I have tried to update the driver.  I have purchased three different printheads.  They may have been reconditioned printheads, I do not know.  However, the results have always been the same with the same notice above.  I would consider buying a HP printhead from HP if I knew that it would work.  I don't want to buy one for $200 plus and still not have it work.  What are my options?

Category:
3 people had the same question
1 REPLY 1

‎01-11-2023 04:14 AM

HP Recommended

Hi @wrecksc,

 

Welcome to the HP Support Community. 

 

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

 

I have sent you a private message with this information. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.