hp office jet pro 9015e - all lights are blinking, can't print. Power button not shutting down

[Dori15]

I have an hp office jet pro 9015e that will not print, all the lights are blinking.  I can't even power down the printer by hitting the power button, it won't shut off

[Garp_senchau]

@Dori15, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like your HP OfficeJet Pro 9015e is stuck in some sort of error state, with blinking lights and an unresponsive power button. Let's go through some troubleshooting steps to resolve this issue. I'll also ask a few questions to get a better understanding of the situation:

1. How many lights are blinking? Are they all blinking in unison, or is there a specific pattern (e.g., one light blinking faster than others)?
2. Did the printer show any error messages on its screen or in the HP Smart app (if you use it)?
3. Was there a recent change to your setup, such as new ink cartridges, a power surge, or a software update?
4. Have you tried to print from a different device or checked your Wi-Fi connection (if wireless printing)?
5. Is there any paper jam or obstruction inside the printer?

General Troubleshooting Steps:

Power Cycle (Hard Reset):

• Unplug the printer from the power outlet.
• Wait for at least 60 seconds before plugging it back in.
• Plug it back in and try to turn the printer on again by pressing the power button.

Check for Paper Jams:

• Open the printer and check the paper path for any paper jams or debris.
• If you see any jammed paper, gently remove it, making sure not to rip it.
• Check both the input tray and the output tray for obstructions.

[Garp_senchau]

Check Ink Cartridges:

• Open the printer’s ink compartment and make sure the cartridges are properly seated and not loose.
• If the printer detects an issue with the cartridges, this could cause the lights to blink. Try reseating or replacing them if necessary.

Reset Printer to Factory Settings:

• If the printer responds to touch or has a screen that’s still functional, you might be able to reset it to factory settings.
• This can be done through the printer’s settings menu, or you may need to follow a specific button combination (check the user manual for detailed instructions).

Check for Firmware Updates:

• Sometimes, firmware issues can cause printers to get stuck in error states. If your printer has a functioning display, check for any firmware updates via the settings menu.

HP Smart App (if applicable):

• Open the HP Smart app on your computer or mobile device and check if there are any error messages or printer status updates.
• The app may offer diagnostic tools that could help identify the issue.

Disconnect the Printer from Network:

• If your printer is connected via Wi-Fi, temporarily disconnect it from the network to see if it resolves the issue.
• If the printer works after disconnecting, it might indicate a network-related issue.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,