hp officejet 6700 print head error

[toms1964]

I also am having the same error.  the printer came right out of the box with a printhead error

[toms1964]

It is an Officejet 6700 Premium with NONREMOVABLE PRINTHEADS. Product number CN583A

[smmcfarland2]

How do I remove the printer head assembly. The magenta and yellow head no longer print. I have changed out ink cartridges.

Any help would new appreciated.

Thanks,

Steve McFarland

[garytech1]

@smmcfarland2

Do you have an Officejet 6700?  If so then you cannot remove the printhead.

[whatusaid]

@garytech1

I have the HP Officejet 6700 and am having the same problem. Will HP replace the printer?

[whatusaid]

My printer isn't yet a year old.

[garytech1]

Hi Whatusaid,

If you're under warranty they may replace your unit with no cost.  I would fill out the form and give Hp call.  The form will let you know if your under warranty.  Let me know how it goes.

Hp Support

[JudithAdene]

I am not getting a print head error. However, I am also having the very same problem with the Officejet 6700, product number CN583A. It was purchased less than six months ago. The yellow and cyan are not printing at all or only as a murky gray unclear mess. It happened with the setup cartridges which never seemed to go down beyond 1/4 full - so I'm assuming no ink is getting out. Maybe because I have been printing mostly in black mode, the colour cartridges dried out or gummed up?  I have tried numerous head cleaning and it does nothing but deplete my black ink cartridge. I will pursue this with HP

Judith

[JudithAdene]

I spent some time with HP (Canada) and I think they may be aware of that this is an issue/problem with the 6700 (clogged print heads - particularly cyan and yellow). Went through the routine fix its - nothing worked. My printer is still under warranty and KUDOS to HP, they agreed to replace the printer. 

[HandyAndy14]

Hello JudithAdene,

I am glad you were able to get your HP Officejet 6700 printer issue resolved. If you need any assistance with the setup of the replacement, feel free to post back on here and I'll be able to walk you through it. (You could also be able to call back into HP Technical Support for them to help you as well).

Have yourself a great day!

Thank you,