hp officejet 7500a wide format (e910a) printer stuck at install head video

[ZION71]

Hello,

I updated my software to windows 10 and my printer stopped working.  It gave me messages of "install printhead". I did a search on google and tried doing a hard reset as per the steps on HP website.  Now its stuck at animation showing "install printhead". Its in a never ending loop and I am unable to use my printer. Please help.

[Kumar0307]

@ZION71, Welcome to the HP Support Community!

Did you try pressing the Question mark, Back arrow or the home icon and check if they respond?

I'm afraid this seems a possible hardware issue with the printer. If you have done a hard reset and the screen is stuck at the animation video, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!