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‎09-08-2018 02:56 PM

HP Recommended

I had to make phone contact with HP support to get it done. All is well with the replaced printer.

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‎09-08-2018 03:03 PM - edited ‎09-08-2018 03:27 PM

HP Recommended

So you had to send back your old printer? Or did they send a new one without further complications?

 

I am seriously pissed of a little bit. Searching for the error took me more than 6 hours now (and still no success). It seems like this is a bug in the printer firmware?

 

Many people are searching for this error. I am just curious about how resetting network configuration has helped a few of them. The others remained without a solution...

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‎09-08-2018 03:23 PM

HP Recommended

Support issued a shipping order slip. I packed up the old printer in the original box and sent it. As soon as they got word that it was on its way they sent a new one. I got the new one within a couple of days. No problems.

 

It took a while to solve the problem for as I had to go out of town for a few weeks. Then it took a few days of communicating with them ( support) to come to the conclusion that there was a problem somewhere. Then i was told to phonre support.

 

Resetting the the network configuration did not work for me in anyway or shape.

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‎09-09-2018 10:52 AM

HP Recommended

Was your printer still under warranty when you contacted HP?

 

I would be angry if people have bought some kind of luxury trash when the implemented functions do not work as expected...

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‎09-09-2018 05:21 PM

HP Recommended

Yes it was. Only had it a couple of months.

 

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‎04-24-2019 11:08 PM

HP Recommended

From the Support menu, choose Rests, Partial Reset. Upon power-on, the EWS password will be blank.

I entered a 64-char passphrase. It was too long? Subsequent attempts to log in with the same password generated the invalid password error.

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