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Message 1 of 6
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hp officejet 8600 not printing color at times.

HP Recommended
MS Word
Microsoft Windows 7 (64-bit)

Some documents are not printing in color, but some are.  don't know why.  Have done all of the maintanence required including disconecting printer.

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HP Support Agent
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Message 2 of 6
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@RBA-CONSULTANTS


Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the print quality.

 

Don't worry, I'm here to help! To better assist you - Are you experiencing the same issue while making a copy as well? 

 

Let's try these steps -

 

Step 1 HP Print and Scan Doctor -

 

Click on this link to download and run HP Print and Scan Doctor.

 

Step 2 Re-install the printer drivers -

 

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type 
and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.
 
Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

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Message 3 of 6
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Still not printing Word documents in color.

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HP Support Agent
HP Support Agent
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Message 4 of 6
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@RBA-CONSULTANTS,

 

I am responding on behalf of @asmita6658 as she is out for the day. It is great to have you back and your patience is greatly appreciated.

 

Follow below steps to fix this issue.

 

Please press Win + R on your keyboard to get the Run Dialog box. 

Type spool and press enter or click on the OK button. 

This will bring up the spool folder. Right on the 'PRINTERS' folder and select properties. 

On the printer properties popup, click on the Security tab. 

Provide Full Control to all the users listed there. Apply the changes. 

Now open devices and printers from the control panel. 

Right-click on your printer and select printer properties. 

On the printer properties popup, select the Security tab and provide full control/access.

Apply the changes and restart the computer and try to print. 

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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There is some color, but the red is more maroon than a real red, as it shows up on the computer screen.  Not getting WISIWIG.

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HP Support Agent
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@RBA-CONSULTANTS,

 

It is great to have you back and your patience is greatly appreciated.

 

I recommend you follow the steps in the below artilce and check whether the issue is resolved.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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