hp officejet 9020 not printing on cardstock

[Sunnyor]

HP Officejet 9020 sounds like it's printing on cardstock but when I go to get the printout it's blank.  Prints fine on regular paper.  I have to add this printer is very frustrating.  No clear info with any issue and no users manual to refer to as is the common way to not support customers now.

[Dragon-Fur]

@Sunnyor 

Welcome to the HP Community --

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@Sunnyor wrote:

HP Officejet 9020 sounds like it's printing on cardstock but when I go to get the printout it's blank. 

Prints fine on regular paper. 

I have to add this printer is very frustrating. 

No clear info with any issue and no users manual to refer to as is the common way to not support customers now.

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Product: HP OfficeJet Pro 9020 All-in-One Printer series 

Operating System: Unknown

Software / Application: Unknown

Connection Type: Unknown

Content Type:  Unknown

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Printer - Specifications

First, check the Specifications to make sure your paper is supported in size and weight.

Product Specifications for the HP OfficeJet Pro 9020 All-in-One Printer (1MR69C)

Section Paper Handling

Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)

Index card paper is an ISO paper type. On a printer that supports “card paper”, HP Card paper -- unless otherwise specified -- is defined as Card / Index paper and is supported to 200 gsm. 

If your "cardstock" is outside of the card paper size or weight limitations, the paper might not print, might balk, hang, or issue a paper jam message.

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Printer - Tray and Paper

Next,

Open Category Manuals > Find and open User Guide

Starting on Page 23

Find and read the instructions for “Load Paper” or “Load Media” (wording varies)

Reload paper

Open printer drawer > Lift paper from the tray > Replace paper > Wait a few seconds > Close the Tray

Next,

Immediately check the printer control panel for a message to adjust / set the paper size / type

OR

Use the Embedded Web Server (EWS) to check / adjust the paper size / type - Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Note

Depending on the printer model, the Printer Control Panel might (also) provide access to Paper Size / Type settings after the paper is loaded into the appropriate printer intake tray.

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

More than one tray?

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.

Printers that include a Photo Tray generally place limitations on the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

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Selecting Paper Types in EWS

Paper type selections available in EWS -- and at the printer when that printer includes a text-input capable Printer Control Panel -- are different from the paper type selections found in the application / software used to configure the print job.

Select a paper type in Tray and Paper that -- as close as possible -- matches the paper type you are using and is selected in the printer software / application you are using to open, view, configure, and submit the job to the printer.

For example, (if) using

Brochure or Professional paper - matte, select (in EWS):   Specialty Paper - Matte

HP Card paper or Index Paper, if available, select (in EWS):   Plain Paper, Thick  OR  Specialty Paper - Matte

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Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

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Printer - Job Submission

What you do next depends on your Operating System / version and the software / application you are using to open, view, configure, and submit the job to the printer.

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9020 All-in-One Printer series 

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People who own, use, and support HP devices.

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