hp officejet pro 7720 not printing in colour at A3 format

[AquaLogic]

When I print A4 format everything works fine.

When I print A3 format in color the print is blurred and it only prints in grayscale. 

I have tried following steps:
Uninstaled the printer software from the root level on my PC and instaled the full feature printer software.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from the Software and drivers page

Went to this page. Installed everything I could install.
Repetedly restarted computer for number of times and tried printing PDF from Edge, AutoCAD, FoxitPDF to A3 format.
Nothing works.
Now I have this programs installed on my comp:

Tried openig every software shown above to fix this problem. Nothing works.
If somebody has any idea how I can fix this I would be very greatfull for yor help.

[Irfan_06]

Hi @AquaLogic,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that does not print in color using A3 format.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[AquaLogic]

Dear Irwin6,

Thank you for trying to solve the problem.

I went through all the steps as you stated. The printer still prints only black and white with blurred lines.

The only partial solution I found is printing directly from the HP Smart application, with a checkmark placed in Advance settings on Borderless printing.

After that, the printer prints A3 in color, but the size of the draft is destroyed. The draft is scaled to some unknown format. The draft is technically unusable.

If you have another solution or idea, feel free to share it.

[Irfan_06]

Hi @AquaLogic,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited as you have exhausted all the possible troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[loicpottier]

Hello @Irwin6,

i have the same problem as @AquaLogic, so can you tell me how to proceed to print correctly in colour at A3 format?

Thank you in advance,

Loïc

[AquaLogic]

There is no solution. HP Phone Support is not working. The phone numbers are not working.

Sell this piece of krap and buy Epson or any other printer insted.