hp officejet pro 8600-N911a blocked, asking me for configuration cartridges!

[paolo33]

I had a working printer up to two or three months ago, but one day it no longer accepted compatible cartridges, so I searched for a solution in various ways until I reset 00BE;
from that moment the printer has the display unusable, continuing to ask me for the cartridges of the packaging at the moment of the purchase of the printer !!!
I have thrown away these cartridges for years, will there be a solution for me?

[paolo33]

If I tried to replace the motherboard, could I solve my problems?

[Nal_NR]

Hi @paolo33

Welcome to the HP Support Community. 

I understand that you are getting an error to use setup cartridges. I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the ink cartridges

• Check the cartridge labels and make sure the cartridges are seated properly in the carriage.
• Turn on the printer, and then open the door or lid to the cartridge access area.
• Wait until the carriage is idle and silent before you continue.
• Check if the cartridges have 'SETUP' on the label.
• If your new printer did not come with SETUP cartridges, return it to the retailer. SETUP cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits.
• If SETUP cartridges are installed, or you installed new cartridges and got the error, continue to the next step.
• Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.

• Repeat these steps to remove and reinsert the other cartridges.
• Close the door or lid to the cartridge access area.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Contact HP Customer Support to resolve a 'Use SETUP cartridges' error

Contact HP Customer Support or the HP Support Community for available options to finish setting up your printer.

Go to HP Customer Support.

Enter your product serial number to view warranty status and to change your location, if necessary.

Select a support option.

Ask the community. Post a message with your model name and number and the error message to get help with clearing the error.

Contact an HP agent. If you are in the Asia Pacific, you will be directed to a local service center in your area.

Hope this helps! Keep me posted for further assistance.

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