hp officejet pro 8715 printer status idle error

[Annabm]

I have tried everything.  Reinstalled the HP Officejet pro 8715.  I see a message that says hp officejet pro 8715 printer status idle.  I cannot get my printer to print.  Help!!

[Kuroi_Kenshi]

Hi @Annabm,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Printer:

• Turn off your HP OfficeJet Pro 8715 printer by pressing the power button.
• Unplug the power cord from the printer and wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.

Restart Computer:

• Restart the computer connected to the printer to refresh the connection between the devices.

Restart Router:

• If your printer is connected through a network (Wi-Fi or Ethernet), try restarting your router to ensure there are no network connectivity issues.

Wi-Fi Connection:

• Ensure the printer is connected to the same Wi-Fi network as your computer.
• On the printer's control panel, navigate to the wireless settings to verify the connection status.

USB Connection:

• If using a USB connection, ensure the cable is securely connected to both your printer and your computer.
• Try using a different USB port on your computer.

Ethernet Connection:

• For an Ethernet setup, ensure the Ethernet cable is properly connected to both your printer and the router or switch.

Set Printer as Default:

• Ensure your HP OfficeJet Pro 8715 is set as the default printer.
• On Windows, go to "Devices and Printers" in the Control Panel, right-click on your printer, and select "Set as default printer."

Clear Print Queue:

• Clear any pending print jobs that may be causing the issue.
• On Windows, open "Devices and Printers," right-click on your printer, and select "See what's printing." Cancel all print jobs in the queue.

Reinstall Print Driver:

• Uninstall the current printer driver and reinstall the latest version from the HP website.
• Go to the HP Support page and download the latest driver for your printer model.

Disable Firewall/Antivirus:

• Temporarily disable any firewall or antivirus software on your computer to check if they are blocking the printer connection.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,