hp pagewide pro mfp 477dw error code 0xc6fd0113

[TWells77]

Hi Team

Can you help, we have a hp pagewide pro mfp 477dw printer, when we try to run a print or a copy a document we get the following error in the LCD "Printing functionality is disable .Please contact HP.Error code: 0xc6fd0113 "  has anyone had this issue before?

[Anderson_CR]

Hello,

Hope you are fine, by checking the error message; 0xc6fd0113 ,  please try turning the printer off, unplug it from the electricity, remove the cartridges and then press the power button in the meantime its disconnected, for around 20 seconds, then disconnect the printer and turn it back on.  Check if printer is going back to ready, if so, insert the cartridges and try to print.

if no solution, please check what the room temperature is and if the printer has been stored below 5 deg C / 41 deg F. 

If printer has been stored below 5 deg C / 41 deg F, bring the printer to an environment greater than 15 deg C / 59 deg F and let it acclimate for 24 hours.

Turn the printer ON after 24 hours and see if error still occurs.

If no solution, there could be a hardware problem on the device, please reach out to one of the nearest authorized service providers. Link

Regards,