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‎10-19-2021 06:49 AM

HP Recommended
Product: mft m426fdn
Operating System: Microsoft Windows 10 (64-bit)

hp scan версия 16.0.16119.703 Зависает при попытки отсканировать документ.

Операционная система: windows 10

 

hp scan version 16.0.16119.703 Hangs when trying to scan a document.

Operating system: windows 10
Category:
2 REPLIES 2

‎10-19-2021 07:01 AM

HP Recommended

windows event  log

Имя сбойного приложения: svchost.exe_stisvc, версия: 10.0.17134.1, метка времени: 0xa38b9ab2
Имя сбойного модуля: ntdll.dll, версия: 10.0.17134.1, метка времени: 0x207580e2
Код исключения: 0xc0000005
Смещение ошибки: 0x000000000001dbf6
Идентификатор сбойного процесса: 0xcb0
Время запуска сбойного приложения: 0x01d7b8d3e08e0313
Путь сбойного приложения: C:\Windows\system32\svchost.exe
Путь сбойного модуля: C:\Windows\SYSTEM32\ntdll.dll
Идентификатор отчета: 04d27ea0-4580-40bb-8b15-42e36eeec57d
Полное имя сбойного пакета:
Код приложения, связанного со сбойным пакетом:

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‎10-19-2021 08:46 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

 

 

I work on behalf of HP.
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