hp1200 paper jam issue 05

[BROWNPHD]

HP Neverstop Laser MFP 1200 - Er/04 or Er/05 Displays (Paper Jam)--PLEASE HELP.  I have tried everything

[Anand_Andy]

Hi @BROWNPHD,

Welcome to the HP Support Community

I understand you are facing a paper issue with your HP Neverstop Laser MFP 1202w Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I know what is the media type that you are trying to print on?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP Neverstop Laser MFP 1200 - Er/04 or Er/05 Displays (Paper Jam)

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!