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‎04-04-2025 06:25 PM

HP Recommended
Product: HP Envy 6155e All-in-One Printer
Operating System: Microsoft Windows 11

i have a HP Envy 6100e series but I am having issues with my surface operating with Windows 11 connecting to the printer HP Envy 6100e series.  When I originally purchased this, i had to get on a help desk.  I had read that maybe the printers were not yet compatible with the new surfaces that are AI enabled.  I got on with the Help desk and they fixed the problem but it is happening again. 

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1 REPLY 1

‎04-06-2025 04:13 AM

HP Recommended

Hi @Derrick69 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It seems like you're facing recurring connectivity issues between your HP Envy 6100e series printer and your AI-enabled Surface device running Windows 11. 

 

Here are some steps to troubleshoot and potentially resolve the issue:

 

Uninstall and Reinstall Printer Drivers:

  • Remove the printer drivers completely from your Surface device.
  • Download the latest drivers compatible with Windows 11 from the HP Support page.

 

Check for Firmware Updates:

  • Ensure your printer's firmware is up to date. You can do this through the HP Smart app or by visiting the HP Support page.

 

Use Windows Native Drivers:

  • If the issue persists, try using the Windows built-in printer drivers instead of the HP-specific ones. This can sometimes resolve compatibility issues.

 

Switch to Wi-Fi Direct:

  • If you're using a dual-band router, ensure the printer and Surface are connected to the same band (2.4 GHz or 5 GHz).
  • Alternatively, use Wi-Fi Direct to bypass the router and connect directly to the printer.

 

Reset Network Settings:

  • On the printer, go to Setup > Network Setup > Restore Network Defaults.
  • Reconnect the printer to your network.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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