i have mutiple problems with my deskjet 3636.

[natarajs]

i have the latest drivers on my macos for this deskjet 3636 model.

1. every time i print a document it is cropped at the top. i have used HP utility and have done all the align, clean...etc

the lines are getting chopped and overwritten, that it is useless for me.

attaching your diagnostic pages.

2. Everytime, i scan any paper page, i get this as the output... this is uselss !!!

[A4Apollo]

Hi! @natarajs, Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand you have print quality issues with your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried checking with a different ink cartridge?

Does the issue persist when you make a copy from your printer?

Have you tried printing using a different application?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

Replace low, faulty or empty ink cartridges on your printer.

Try printing using a different brand of paper and check if the issue persists.

Try changing the print setting from the application you are using to print.

Try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Manually clean the area around the ink nozzles

Check for ink smears on the back of printouts

If there are smears of ink on the back of your printouts, you can use an automated tool to resolve the issue.

1. Press the Power button to turn on the printer, if it is not already on.

2. Load paper into the input tray.

3. Press and hold the Power button, press the Cancel button () three times, press the Start Copy Color button () eight times, and then release the Power button.

   The printer feeds one page slowly. The printer might make some noise for approximately one minute.

4. Wait until the page is out of the printer before you remove it.

5. Examine the test page.

Refer this article to further troubleshoot print quality issues with your printer. Click Here

Let me know if this helps!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[natarajs]

i have tried all the things which you have mentioned.

nothign working and the output even now is what i have uploaded.

help?? !!!

[A4Apollo]

Hi! @natarajs, thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

It is certainly a hardware issue with your printer.

I will share you few details through a private message about the service options.

Please watch your inbox for more information.

Have a great day ahead!

Take Care! 🙂