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‎08-04-2020 10:49 AM

HP Recommended

I have brand new HP ink cartridges and they do not work.  Does anyone have resolution?

incompatible ink cartridges HP Office Jet Pro 8610

1 REPLY 1

‎08-06-2020 02:45 PM - edited ‎08-06-2020 02:46 PM

HP Recommended

@ChrisSage, Welcome to HP Support Community!

 

What happens when you install the old ink cartridges? Is there a particular cartridge that does not work or all cartridges?

 

Meanwhile, follow the steps below-

 

Reset the printer-

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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