initializing the output device

[CHARLAMOE]

How do I clear the error message for "unable to initialize output device"?

[Raj_05]

Hi @CHARLAMOE,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When you encounter the "unable to initialize output device" error on your HP OfficeJet Pro 9015 printer, it typically indicates a problem with the printer's hardware or connectivity. Here are steps you can take to resolve this issue.

Restart the Printer:

• Turn off the printer using the power button.
• Wait for about 30 seconds to 1 minute.
• Turn the printer back on.

Check Connections:

• Ensure that all cables (if any) connecting the printer to your computer or network are securely plugged in.

Update Firmware:

• Ensure your printer has the latest firmware installed. You can check and update the firmware through the printer's control panel or the HP Smart app.

Reset the Printer:

• Sometimes, resetting the printer can resolve temporary errors. To reset:
  • Turn off the printer using the power button.
  • Unplug the power cord from the back of the printer while it is still turned off.
  • Wait for about 1-2 minutes.
  • Plug the power cord back into the printer.
  • Turn the printer back on using the power button.

Check for Paper Jams or Obstructions:

• Ensure there are no paper jams or foreign objects stuck inside the printer that could be causing the issue.

Check Printer Settings:

• Verify that the printer settings (such as paper type and size) are correctly configured and match the settings in your print job.

Check Network Connectivity (if applicable):

• If your printer is connected to a network, ensure it has a stable connection. You may need to restart your router or switch to a wired connection to troubleshoot network issues.

Perform a Power Cycle:

• Sometimes a power cycle can resolve persistent issues. This involves turning off the printer, unplugging it from the power source, waiting for a few minutes, and then plugging it back in and turning it on.

If the issue persists after trying these steps, it may indicate a more serious hardware problem.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support